Defect registers, priorities and evidence packs
All services
CCL service / 09
Defect & project management
Track the cause, the responsibility, the cost and the close-out.
09
What this service does
A clear route from reported problem to investigated cause, approved solution and evidenced completion.
CCL provides client-side oversight for building defects and operational projects. We create a clear record, coordinate the right technical input, challenge scope and cost, and keep temporary controls and stakeholders managed until the issue is properly closed.
What CCL can do
Focused support, built around the building.
The final instruction can cover one defined problem or a complete programme. Scope, deliverables and approval limits are agreed first.
Investigation briefs and consultant coordination
Scope, quotation and programme challenge
Latent-defect, warranty and responsibility tracking
Temporary controls, resident and tenant communication
Inspection, snagging, completion evidence and close-out
How we work
Clarity first. Control second. Evidence throughout.
CCL stays close enough to the detail to understand the problem, while keeping the client view clear and commercially focused.
Define the problem
Record impact, risk, evidence, history and immediate control before commissioning work.
Challenge the solution
Test the cause, scope, responsibility, programme and price with the relevant specialists.
Prove completion
Inspect, document and update building information before the action is closed.
Relevant experience
Experience from complex London buildings.
Examples below reflect Charlie Wells' previous employed and consultancy roles. New instructions are delivered independently through CCL Property.
Major latent-defect escalation
Identified and escalated approximately £4 million of latent defects, helping create visibility, technical ownership and a route to resolution.
Plant, lift and water-ingress issues
Coordinated practical resolution of lift-pit water ingress and supported BMS and chiller strategy work in an occupied high-rise.
Estate projects and defects
Oversaw live façade, roof, lift, leak, fire and common-part workstreams across a complex waterfront estate.
What good looks like
Useful outcomes—not reports that sit on a shelf.
01Prioritised action02Clear responsibility03Challenged cost04Evidenced close-out
Start with the building